Shipping policy
SHIPPING POLICY
Effective Date: October 13, 2026
VERELOOM is operated by GARMENT & HEARTH LLC.
GARMENT & HEARTH LLC
614 W Martha St Kirksville, MO 63501 United States
Email: support@vereloom.com
Shipping Locations
VERELOOM currently ships only to the 48 contiguous United States and Washington, D.C.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, military APO/FPO/DPO addresses, P.O. Boxes, or international destinations.
Order Processing
Orders are processed within 1–3 business days after payment is authorized.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 5:00 PM Central Time on a business day may begin processing on the next business day.
Delivery Estimates
Standard shipping usually takes 5–8 business days after dispatch.
Most orders are expected to arrive within approximately 6–11 business days, including processing time. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, peak seasons, and incorrect delivery information may affect delivery timing.
Shipping Costs
Standard shipping costs $3.99 for eligible orders with a merchandise subtotal below $60 after discounts.
Eligible orders with a merchandise subtotal of $60 or more after discounts receive free standard shipping.
The applicable shipping charge is shown at checkout before payment is submitted.
Tracking
When tracking is available, a shipping confirmation email with tracking information will be sent to the email address used at checkout. Carrier tracking may take up to 48 hours to update after a shipping label is created.
Address Changes
Please enter a complete and accurate delivery address at checkout. If you need to request an address change, email support@vereloom.com as soon as possible.
We will try to help before an order is dispatched, but address changes cannot be guaranteed after an order has entered processing or has been handed to the carrier.
Split Shipments
Items in the same order may occasionally ship separately. If this happens, you may receive more than one tracking number. You will not be charged an additional standard-shipping fee because an order is split into multiple shipments.
Undeliverable Packages
If a package is returned because the address was incorrect, incomplete, refused, or otherwise undeliverable, we will contact you using the email address provided at checkout. Additional shipping charges may apply if the order needs to be sent again.
Contact Us
For shipping questions, contact support@vereloom.com.
Customer Service Hours:
Monday–Friday, 9:00 AM–4:00 PM Central Time
Closed on weekends and U.S. federal holidays.