Shipping policy

Effective date: August 24, 2026

Order preparation

Orders are normally prepared within 1-3 business days after payment authorization. Business days exclude Saturdays, Sundays, and U.S. federal holidays. Orders placed after a daily cutoff, if displayed at checkout, begin processing on the next business day.

Estimated transit

Standard-shipping transit is estimated at 5-8 business days after dispatch. Combined with preparation, a typical delivery estimate is 6-11 business days. These are estimates, not guaranteed delivery dates, unless VERELOOM expressly provides a written guarantee for a specific order.

The standard estimate is intended for eligible U.S. destinations. Alaska, Hawaii, U.S. territories, PO Boxes, military addresses, remote areas, and any international destination offered at checkout may have different services, restrictions, or delivery times.

Shipping charges and free shipping

Eligible orders with a merchandise subtotal of $60 or more after discounts receive free standard shipping. For orders below $60, available shipping charges are displayed at checkout. Expedited services, oversized-item charges, address-correction charges, or special delivery services are not included in free standard shipping unless expressly stated.

Tracking

When tracking is available, a shipping confirmation is sent to the checkout email address. Tracking may take up to 48 hours to update after the label is created. A label-creation notice does not always mean the carrier has physically scanned the package.

Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address. Email support@vereloom.com immediately to request a change. We cannot guarantee changes after dispatch and are not responsible for delays or loss caused by an incorrect address supplied by the customer, except as required by law.

Delays

Weather, peak seasons, carrier disruptions, customs or security review, emergencies, and other events outside reasonable control may cause delays. If we learn that we cannot ship within the promised preparation period, we will provide notice and offer the choices required by applicable law, which may include consent to a revised date or a prompt refund for the unshipped item.

Split shipments

Items in one order may ship separately. If so, multiple tracking numbers may be provided. An eligible free-shipping order will not be charged additional standard shipping because we split the shipment.

Packages marked delivered

If tracking says delivered but the package is missing, check the delivery area, household members, neighbors, building staff, and carrier delivery details. Then contact the carrier and notify us promptly. We will review available tracking and assist with an eligible claim, but replacement or refund depends on the investigation and applicable law.

Lost or damaged in transit

Report visible shipping damage or a suspected lost shipment to support@vereloom.com promptly with the order number, photos if available, and carrier information. Keep all packaging until the claim is resolved.