Privacy policy

Effective date: August 24, 2026

This Privacy Policy describes how GARMENT & HEARTH LLC, doing business as VERELOOM ("VERELOOM," "we," "us," or "our"), handles personal information when you visit vereloom.com, make a purchase, contact us, or otherwise interact with our services.

Personal information we collect

Information you provide

· Contact details, such as name, email address, phone number, billing address, and shipping address.

· Order information, including products, quantities, discounts, delivery details, returns, refunds, and purchase history.

· Account information, such as login credentials or saved preferences, if account features are offered.

· Customer-service communications, reviews, survey responses, photos, and information included in a return or support request.

Information collected automatically

· Device and network information, such as IP address, browser type, device identifiers, operating system, and approximate location derived from IP address.

· Usage information, such as pages viewed, links selected, referring pages, session activity, cart activity, and interactions with emails or ads.

· Cookie and similar-technology information as described in the Cookie Policy.

Information from service providers and partners

We may receive information from our commerce platform, payment processors, shipping carriers, fraud-prevention providers, analytics providers, advertising partners, customer-support tools, and social or referral platforms. Payment providers process full card details; VERELOOM generally receives transaction status, card brand, expiration data, and a limited identifier rather than the full card number.

How we use personal information

· Process payments, fulfill orders, arrange shipping, provide tracking, and administer returns and refunds.

· Communicate about orders, products, policies, security, and customer support.

· Operate, personalize, troubleshoot, and improve the site, products, and services.

· Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms.

· Measure site and campaign performance and conduct analytics.

· Send marketing communications where permitted; you can unsubscribe from promotional email at any time.

· Comply with law, enforce agreements, exercise legal rights, and respond to lawful requests.

How we disclose personal information

We may disclose personal information to the following categories of recipients for the purposes described above:

· Our commerce platform and website-hosting providers.

· Payment processors, banks, and fraud-prevention providers.

· Warehouses, fulfillment providers, shipping carriers, and return-processing partners.

· Customer-support, email, analytics, information-technology, security, and professional-service providers.

· Advertising and marketing partners, subject to consent and opt-out requirements where applicable.

· Government authorities, courts, regulators, or other parties when required by law or reasonably necessary to protect rights, safety, or security.

· A buyer, investor, lender, adviser, or successor in connection with a proposed or completed merger, financing, reorganization, or sale of business assets, subject to appropriate safeguards.

Sale, sharing, and targeted advertising

We do not sell personal information for money. Depending on how advertising, analytics, and social-media technologies are configured, certain disclosures of identifiers, device data, and internet activity may be considered a "sale," "sharing," or use for targeted advertising under some U.S. state privacy laws. Where applicable, we provide a method to opt out and honor recognized browser-based opt-out signals, including Global Privacy Control, as required by law.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, warranty and return administration, tax and accounting records, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by record type and legal obligation.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No transmission or storage system is completely secure, and we cannot guarantee absolute security. Protect account credentials and contact us if you suspect unauthorized activity.

Your choices

· Marketing email: use the unsubscribe link in a promotional email. Transactional messages about an order may still be sent.

· Cookies: use available cookie settings or browser controls. Necessary cookies may be required for core site functions.

· Account: review or update available account information through the account page or by contacting us.

U.S. state privacy rights

Depending on your state of residence and whether the applicable law covers VERELOOM, you may have rights to request access to, correction of, deletion of, or portability of certain personal information; to opt out of certain sale, sharing, targeted advertising, or profiling; to limit certain uses of sensitive personal information; and to appeal a decision on a request. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

To submit a request, email support@vereloom.com with the subject line "Privacy Request." Describe the right you wish to exercise and the state where you reside. We may request information reasonably necessary to verify identity and authority. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct identity verification. We will respond within the period required by applicable law.

Children's privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information online from a child under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

Third-party sites

Our site may link to services we do not control. Review the privacy notices of those services before providing information. This policy does not govern their independent practices.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised policy and update the effective date. Additional notice will be provided where required by law.