Who operates VERELOOM?
VERELOOM is operated by GARMENT & HEARTH LLC.
GARMENT & HEARTH LLC
614 W Martha St Kirksville, MO 63501 United States
Email: support@vereloom.com
Customer Service Hours:
Monday–Friday, 9:00 AM–4:00 PM Central Time.
What does VERELOOM sell?
We offer home textiles and fabric organization pieces, including decorative cushions, table runners, placemat and napkin sets, storage baskets, bedside organizers, sofa arm organizers, and lightweight throws.
Each product page lists the available colors, materials, dimensions, care instructions, and items included with purchase.
Are cushion inserts included?
Our decorative cushion listings include both the removable cover and cushion insert unless the product page clearly states otherwise.
How long will my order take?
Order processing normally takes 1–3 business days. Standard shipping usually takes 5–8 business days after dispatch. Most orders arrive within approximately 6–11 business days, excluding weekends, U.S. federal holidays, and unexpected carrier delays.
When is shipping free?
Standard shipping is free on eligible U.S. orders with a merchandise subtotal of $60 or more after discounts. Eligible orders below $60 have a $3.99 standard-shipping charge.
Where do you ship?
We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, military APO/FPO/DPO addresses, P.O. Boxes, or international destinations.
Are taxes included in the price?
Product prices are shown before applicable sales tax. Sales tax is calculated at checkout based on the shipping address and is shown before payment.
How do I track my order?
When tracking is available, we send a shipping confirmation email to the email address used at checkout. Carrier updates may take up to 48 hours to appear after a shipping label is created.
Can I change my delivery address?
Email support@vereloom.com as soon as possible. We can try to update an address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been handed to the carrier.
What is the return window?
Eligible items may be returned within 30 days after delivery. Items must be unused, unwashed, unaltered, and in original condition. Please review the Refund Policy and contact us before sending a return.
What if my order arrives damaged or incorrect?
Contact support@vereloom.com within 7 days after delivery with your order number and clear photos of the item, packaging, shipping label, and any visible damage. We will review the issue and provide an appropriate solution.
How should I care for my item?
Follow the care instructions on the product page and item label. Care requirements vary by product.
Can I cancel an order?
Contact support@vereloom.com as soon as possible after placing your order. We may be able to cancel an order before it enters processing. Once an order has been dispatched, the Refund Policy applies.