Effective date: August 24, 2026
What does VERELOOM sell?
We offer home textiles and fabric organization pieces, including cushion covers, table runners, placemat and napkin sets, collapsible storage baskets, bedside and sofa-arm organizers, and lightweight throws. Current materials, dimensions, colors, and contents are listed on each product page.
Are pillow inserts included?
Only if the product page expressly says an insert is included. A listing described as a cushion cover or pillow cover normally includes the cover only.
How long will my order take?
Order preparation normally takes 1-3 business days. Estimated transit is 5-8 business days after dispatch. A typical total estimate is therefore 6-11 business days, excluding weekends, holidays, and unexpected carrier delays.
When is shipping free?
Standard shipping is free on eligible orders with a merchandise subtotal of $60 or more after discounts. Shipping charges for smaller orders are shown at checkout.
Are taxes included in the price?
Yes, where the tax-inclusive storefront setting applies, displayed product prices include applicable sales tax that VERELOOM is required to collect. The tax portion may appear on the checkout summary or receipt.
How do I track my order?
When tracking is available, we send a shipping confirmation to the email address used at checkout. Carrier updates can take up to 48 hours to appear after a label is created.
Can I change my delivery address?
Email support@vereloom.com immediately. We can attempt a change only before dispatch. We cannot guarantee rerouting after the carrier has the package.
What is the return window?
Eligible items may be requested for return within 30 days after delivery. Items must be unused, unwashed, unaltered, and in original condition with any tags and original packaging. Review the Refund Policy before sending anything back.
What if my order arrives damaged or incorrect?
Contact support@vereloom.com within 7 days after delivery with the order number and clear photos. We will review the issue and, when approved, arrange an appropriate replacement, refund, or other remedy at no return-shipping cost to you.
How should I care for my textile item?
Follow the care label and product-page instructions. When in doubt, use cold water, a gentle cycle, mild detergent, and low heat or air drying only if the specific care label permits it. Do not rely on this general guidance when the product label says otherwise.
Why does the color or texture look slightly different?
Screens, room lighting, natural fibers, washed finishes, and production tolerances can create slight variations in color, texture, weave, and dimensions. These variations are not necessarily defects.
Can I cancel an order?
Contact support@vereloom.com as soon as possible. If the order has not entered preparation, we may be able to cancel it. Once prepared or dispatched, the Refund Policy applies.