Refund policy

Effective date: August 24, 2026

30-day return window

You may request a return within 30 days after delivery by emailing support@vereloom.com. To be eligible, the item must be unused, unwashed, unaltered, free from odors, stains, pet hair, or damage, and returned with any original tags and packaging. Proof of purchase is required.

Do not send a return without authorization. We will provide the correct return address and instructions after approving the request. Packages sent to a registered-agent address, public-filing address, or other unauthorized address may be refused or delayed.

Items that cannot be returned

· Items that have been used, washed, altered, damaged after delivery, or returned in unsalable condition.

· Personalized, made-to-order, or custom items, unless damaged or incorrect.

· Gift cards or store credit, except where required by law.

· Items marked final sale or nonreturnable before purchase, except where applicable law requires a remedy.

Damaged, defective, or incorrect items

Inspect the order promptly. If an item arrives damaged, defective, or different from what you ordered, email support@vereloom.com within 7 days after delivery. Include the order number and clear photos of the item, label, packaging, and shipping damage. If the claim is approved, VERELOOM will arrange an appropriate replacement, refund, or other remedy and will cover any required return-shipping cost.

Change-of-mind returns

For an eligible return that is not caused by our error or a product defect, the customer is responsible for return shipping. Original shipping charges, if paid, are not refundable unless required by law. We recommend using a trackable service because the customer remains responsible for the package until it is received.

Refund review and timing

We inspect returned items after receipt. If approved, the refund is issued to the original payment method, normally within 5 business days after approval. Financial institutions may take an additional 5-10 business days to post the credit. If more than 15 business days have passed since approval, contact us.

Exchanges

The fastest way to obtain a different item, size, or color is usually to return the eligible original item and place a new order after the return is approved. If a direct exchange option is available, we will explain it during return authorization.

Order cancellations

To request cancellation, email support@vereloom.com immediately. Cancellation is not guaranteed after preparation begins. If an order has been dispatched, it must be handled under this Refund Policy. If we cancel an unshipped order, we will refund the amount paid for the canceled item or order.

Missing refunds

First check the original payment account and contact the bank or card issuer. Posting times vary. If the expected period has passed, contact us with the order number and refund confirmation.