Refund policy
Effective Date: October 13, 2026
VERELOOM is operated by GARMENT & HEARTH LLC.
GARMENT & HEARTH LLC
614 W Martha St
Kirksville, MO 63501
United States
Email: support@vereloom.com
30-Day Return Window
You may request a return within 30 days after your order is delivered.
To start a return, email support@vereloom.com with your order number and the reason for your return. Please wait for return instructions before sending an item back.
Return Eligibility
To be eligible for a return, an item must be unused, unwashed, unaltered, and in its original condition. It must be free from odors, stains, pet hair, damage, or signs of use. Please return items with original tags and packaging when available.
Proof of purchase is required.
Return Shipping Costs
For an eligible return due to a change of mind, the customer is responsible for the return shipping cost.
If an item arrives damaged, defective, or different from what was ordered, VERELOOM will provide appropriate return instructions and cover any required return-shipping cost.
Original shipping charges, if any, are not refundable unless the return is the result of our error, the item is defective, or applicable law requires otherwise.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
Items that have been used, washed, altered, or damaged after delivery.
Items returned in unsalable condition.
Personalized, made-to-order, or custom items.
Gift cards or store credit.
Items clearly marked as final sale before purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, email support@vereloom.com within 7 days after delivery.
Include your order number and clear photos of the item, packaging, shipping label, and any visible damage. If your claim is approved, we will arrange an appropriate replacement, refund, or other remedy.
Refund Timing
Returned items are inspected after they are received.
If a return is approved, the refund will be issued to the original payment method within 5 business days after approval. Your bank or card issuer may require additional time to post the credit.
Order Cancellations
To request cancellation, email support@vereloom.com as soon as possible after placing your order.
Cancellation requests are not guaranteed once an order has entered processing. If an order has already been dispatched, it must be handled under this Refund Policy. If we cancel an unshipped order, we will refund the amount paid for the canceled item or order.
Contact Us
For questions about returns, refunds, or cancellations, contact support@vereloom.com.
Customer Service Hours:
Monday–Friday, 9:00 AM–4:00 PM Central Time
Closed on weekends and U.S. federal holidays.